The Shuklacharya Code
Legal

Refund Policy

Last updated: August 24, 2026

We want you to feel confident ordering from The Shuklacharya Code. This policy explains when a refund applies, and how to request one. Because every report is personally hand-prepared by a certified Jyotishi rather than automatically generated, our refund terms differ before and after your order is delivered.

1. Digital Reports — Non-Delivery

If we fail to deliver your report within the promised timeframe (standard delivery is 3–5 business days from a confirmed order), you are entitled to a full refund. Contact us and we will either expedite your report or process a complete refund, whichever you prefer.

2. Digital Reports — After Delivery

Because each report is personalised to your birth details and hand-prepared, we are unable to offer a refund once a report has been delivered to your email or WhatsApp. Exceptions apply where:

  • You received the wrong report or a report prepared for the wrong birth details, due to an error on our part.
  • The file delivered is corrupted or unreadable and we are unable to resend a working copy.

In either case, contact us within 7 days of delivery and we will correct, resend, or refund your order as appropriate.

3. Consultations — Cancellation & Rescheduling

  • You may reschedule or cancel a booked consultation free of charge up to 24 hours before your scheduled slot, for a full refund or a new time slot.
  • Cancellations made less than 24 hours before the scheduled slot, or a missed appointment ("no-show"), are not eligible for a refund, since the astrologer's time for that slot has already been reserved.
  • If we need to reschedule or cancel a consultation from our side, you will be offered a new slot or a full refund.

4. Online Pooja

Once a pooja has been performed on your behalf, it cannot be refunded. If a pooja is cancelled before it has been performed, a full refund will be issued.

5. How to Request a Refund

Email [email protected] or message us on WhatsApp with your order ID and the reason for your request. We aim to respond within 24–48 hours.

6. Refund Processing Time

Approved refunds are issued to your original payment method via Razorpay and typically reflect in your account within 7–10 business days, depending on your bank or payment provider.

7. Contact Us

For any question about an order, delivery, or refund, reach us at [email protected]. Our office is located in Noida, Uttar Pradesh, India.